Shipping policy

1. Introduction and Acceptance:

• Describes the purpose of the shipping policy and emphasizes the user's obligation to understand and agree to its terms.
• Users are encouraged to leave the platform if they do not agree with the policy.

2. Terms of Shipping:

• Stitch Stories collaborates with third-party logistic partners for product delivery.
• Users need to enter pin-code details to check if delivery is available in their area.
• Users must provide accurate shipping information, and failure to do so absolves Stitch Stories from liability.
• Maximum of 3 delivery attempts; failure to receive the product may lead to order cancellation.
• Possible delays due to various factors beyond Stitch Stories' control, and the company may attempt to inform users of anticipated delays.
• Stitch Stories disclaims liability for delays and is not obligated to compensate users for any inconvenience.

2.1  Delivery Personnel:

• Stitch Stories undertakes measures to ensure the integrity and professionalism of its delivery executives.
• Issues between users and delivery personnel are the responsibility of the user to resolve independently.

2.2 Order Tracking:

• Users receive a unique tracking identity number to monitor the delivery status.
• Tracking status updates are subject to real-time limitations and technical issues beyond Stitch Stories' control.

2.3 Shipping Charges:

• Stitch Stories may charge shipping fees on specific products or orders below a specified amount.
• These charges are non-refundable unless the product has a defect upon delivery.
• Title and risk of loss transfer to the user upon delivery.

2.4 Return and Exchange:

• Return and exchange processes are handled by Stitch Stories's reverse-logistics partners or delivery executives.
• Further details on the return and refund policy are provided separately.

2.5 Delivery Timeline:

• The average delivery timeline for orders is stated as around 5-15 days.

3. Grievance Redressal:

• Users can direct any grievances related to the delivery policy to the grievance officer of Stitch Stories.

4. Shipping within India and International Shipping:

• Specific details about shipping options within India and internationally, including information on shipping fees for various regions.

5. Payment Methods:

• Free shipping within India for online payments via specified methods.
• Flat shipping fee for Cash on Delivery (COD) orders.

6. Contact Information:

• Provides contact details for grievance redressal, specifically a WhatsApp number.

This shipping policy aims to set clear expectations for users regarding the delivery process, potential delays, responsibilities, and charges associated with shipping purchased products from Stitch Stories.